Effective Crisis Intervention: Strategies for Immediate Stabilisation
Crisis intervention is a specialised and immediate form of support for individuals experiencing acute emotional state or crisis. Unlike regular therapy that often involves long term plans, crisis intervention is designed to stabilise and resolve the crisis. It’s about immediate safety, reducing distress and linking to ongoing support. A big part of crisis intervention is to help someone get back in control and back to a pre-crisis state.
Modern approaches stress trauma informed care, recognising that many crises are rooted in past or present traumatic experiences. The goal is to support in a way that doesn’t retraumatised and promotes healing.
Understanding the Neurobiology of Crisis: The Role of the Autonomic Nervous System (ANS) and Dopamine
At a neurobiological level a crisis involves significant dysregulation of the autonomic nervous system (ANS) which regulates physiological responses to stress and maintains homeostasis. In a crisis the sympathetic branch of the ANS takes over and we enter a fight or flight response characterised by increased heart rate, rapid breathing and heightened arousal. This hyperarousal state can impede cognitive function and emotional regulation making it hard to think clearly or make rational decisions.

Dopamine,a neurotransmitter involved in reward and motivation plays an important role in crisis states. Research has shown that dopamine release is not just about pleasure but about anticipating rewards. In crisis situations maladaptive behaviours (e.g. substance use) can trigger dopamine release and reinforce these behaviours as a way of coping with distress. Understanding this dopamine dynamic is critical to developing crisis intervention strategies that address the underlying drivers of these behaviours.
Crisis Intervention vs Standard Psychological Therapies: Key Principles and Approaches
Crisis intervention is different from traditional therapies in many ways. Traditional therapies often explore past experiences and aim for long term behavioural and cognitive change. In contrast, crisis intervention is brief, focused, and action oriented. The goals are to stabilise the individual, reduce immediate distress and get them back to functioning.
A core principle of crisis intervention is immediacy – providing timely and accessible support when it’s needed most. Other key principles are:
Assessment: Quickly assessing the individual’s mental state, safety and immediate needs.
Support: Offering empathy, validation and a non-judgmental space.
Action: Creating a concrete plan to address the crisis and connect them with resources.
Follow up: Providing ongoing support and monitoring to prevent further crises.
Crisis Assessment: Risk Factors, Symptomatology and Immediate Needs
Crisis intervention starts with an assessment to identify risk factors, symptomatology and immediate needs. Assessment tools like the Suicide Severity Rating Scale (SSRS) and the Crisis Assessment Tool (CAT) help the clinician evaluate the individual’s mental state and risk level.

Symptoms may include:
- Emotional: Heightened anxiety, fear, anger, sadness or hopelessness.
- Cognitive: Confusion, disorientation, racing thoughts or impaired decision making.
- Behavioural: Agitation, withdrawal, self harm or substance use.
- Physiological: Increased heart rate, sweating, trembling or hyperventilation.
Immediate needs are about safety, medical attention if needed and connecting the individual with supportive resources like crisis hotlines for mental health services.
De-escalation Techniques: Calming Agitation and Preventing Escalation in Crisis Situations
De-escalation techniques aim to reduce agitation and prevent further escalation of a crisis. These techniques are about creating a safe space, reducing stimulation and using communication to calm and understand. Key de-escalation strategies are:
- Active Listening: Listen to the person’s concerns and emotions and reflect back what you hear to check you understand.
- Empathy: Show genuine understanding and concern for the person’s experience.
- Non-Threatening Communication: Use a calm tone of voice, no accusatory language and a non-threatening body posture.
- Setting Limits: Clearly and calmly say what the limits are to keep everyone safe.
- Providing Options: Give choices to help the person regain control.
Trauma Informed Crisis Intervention: Addressing Underlying Trauma and Promoting Safety
Trauma-informed crisis intervention acknowledges that many crises originate from past or present trauma requiring a safe and supportive approach that doesn’t re-traumatise and promotes healing. The key elements of trauma informed care are:

- Safety: Physical and emotional safety for the individual.
- Trustworthiness: Transparency, consistency and respect.
- Choice: Opportunities for the individual to make choices and have control over their care.
- Collaboration: Working with the individual to develop a plan that meets their needs and preferences.
- Empowerment: Helping the individual develop skills and resources to manage future crises.
Behavioural Medicine Approaches in Crisis Management: Biological, Psychological and Social
Behavioural medicine provides a comprehensive, whole body approach to crisis management by integrating biological, psychological and social factors. It recognises that the crisis is complex and multifaceted and requires interventions that address the whole person. Key behavioural medicine strategies are:
Stress Management Techniques: Teaching you relaxation techniques, mindfulness practices and coping skills to manage stress and anxiety.
Lifestyle Changes: Encouraging healthy habits like exercise, a balanced diet and good sleep to improve overall well being and resilience.
Social Support: Connecting you with social support networks and resources to reduce isolation and feel part of something.
Cognitive Restructuring: Helping you identify and challenge negative thought patterns that are contributing to distress.
Crisis Intervention: Cognitive and Somatic Techniques for Self-Regulation

Good crisis intervention involves teaching people cognitive and somatic techniques for self regulation. Cognitive techniques help people regulate their thoughts and emotions, while somatic techniques help individuals manage the body’s physiological responses to stress. Cognitive strategies include:
- Thought stopping: Stopping negative or intrusive thoughts.
- Cognitive restructuring: Challenging and reframing negative thoughts.
- Distraction: Doing something that shifts attention away from distressing thoughts and emotions.
Somatic strategies include:
- Deep breathing:Slowing down the breath to turn on the parasympathetic nervous system and relax.
- Progressive muscle relaxation: Tensing and relaxing different muscle groups to reduce tension and relax.
- Grounding techniques: Focusing on sensory experiences (e.g. touch, sight, sound) to bring you back to the present.
Support After the Crisis: Integration and Long Term Stability
After a crisis, ongoing support is essential for integration and long term stability. Support strategies may include:
Follow up sessions: ongoing therapy or counselling to deal with underlying issues and prevent future crises.
Referrals to community resources: connecting people with local mental health services, support groups and other resources.
Relapse prevention planning: a plan to identify and manage potential triggers and warning signs of a future crisis.
Psychoeducation: education about mental health, trauma and coping strategies to help people manage their own well being.
Highlands Recovery’s approach is in line with the principles of behavioural medicine by addressing the biological, psychological and social aspects of trauma recovery. Our inpatient programme is designed to create a safe and supportive environment for people to stabilise and reprocess their traumatic experiences. Highlands Recovery offers intensive residential programmes that incorporate multiple therapies to promote wholeness.
Reviewed by: Dr. Emma Bardsley

Dr Emma Bardsley is a neuroscientist with a PhD from Oxford and a post doctorate from Auckland University, along with an undergraduate degree in Pharmacology from King’s College London. She has lectured extensively on neuroscience, physiology, and pharmacological interventions, bridging foundational research and its clinical applications. With a strong record of publications in high-impact journals and extensive experience in scientific writing, editing, and peer review, she excels at translating complex research into practical insights. Based in New Zealand and collaborating internationally, Emma is dedicated to advancing understanding and treatment in the fields of trauma, addiction, and recovery.
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